Shipping and Returns
Shipping
At Antony Nunn Agencies, we are committed to ensuring your orders are delivered promptly and safely. All our items are shipped via ParcelForce from our warehouse in Chesterfield, UK. Here are the details of our shipping policy:
- Orders £0-£200: £9 shipping charge
- Orders over £200: FREE shipping
Important Notes:
- We ship to UK addresses only.
- As a predominantly business-to-business operation, we supply toy shops across the country. Our operational setup is designed for larger orders, which is why we apply a delivery charge for smaller orders.
If you have any further questions or need assistance, please feel free to get in touch.
Returns:
We want you to be completely satisfied with your purchase from Antony Nunn Agencies. If for any reason you are not, we are here to help.
You have 14 days from the date of receipt to return any item.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please include the original packaging and any labels.
How to Return an Item:
Repack the item securely.
Include your receipt or proof of purchase.
Send the package to the following address:
Antony Nunn Agencies
1 Hadfield Barns
Ashgate Road
Chesterfield
S42 7JE
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Please allow a few days for the refund to be processed.
Exchanges:
If you need to exchange an item, please return it and place a new order for the replacement.
Shipping Costs:
Shipping costs for returning items are your responsibility unless the return is due to our error (e.g., you received an incorrect or defective item).
Your Statutory Rights:
Our returns policy does not affect your statutory rights under UK law. You can visit the UK government’s consumer rights website for more information on your rights.
If you have any questions or need further assistance, please get in touch with us. We are here to help!
